Getting Your Gas Connected in Sydney: A Complete Guide

Moving to Sydney or switching gas providers? Getting your gas connected doesn't have to be complicated. This comprehensive guide walks you through everything you need to know about gas connections in Sydney, from understanding the network to choosing the ideal provider and managing your ongoing costs. 

Key Takeaways 

• Sydney's gas network is operated by distributors like Jemena, while you choose a retailer for your gas plan 
• Standard retail contracts offer regulated terms, while market offers provide competitive rates and discounts 
• Comparing gas plans regularly can help you find better deals and potentially reduce your gas bills 
• New connections typically take 2-5 business days once arrangements are made 

Government rebates may be available to eligible households in NSW.

Understanding Sydney's Gas Network 

Sydney's gas infrastructure operates through a two-tier system that separates distribution from retail services. The gas distributor manages the physical infrastructure the pipes, meters, and network that deliver gas to your property. However, you get to choose your gas retailer, who handles your billing, customer service, and gas plan. 

Jemena Gas Networks operates the majority of Sydney's gas distribution network, covering most metropolitan areas. They're responsible for maintaining the pipes, emergency services, and new connections, but they don't sell gas directly to consumers. 

Safety Note: If you ever smell gas or suspect a leak, call 000 immediately and then contact Jemena’s emergency line. 

This separation means you have choice and control over your gas provider, allowing you to shop around for the ideal rates and service that suit your needs. 

Gas Providers in Sydney 

Sydney residents can choose from several major gas retailers, each offering different plans and pricing structures: 

• AGL - One of Australia's largest energy retailers 
• Origin Energy - Offers various gas plans with different discount structures 
• EnergyAustralia - Provides competitive market offers 
• Red Energy - Known for straightforward pricing 
• Simply Energy - Often features promotional offers 
• Dodo - Offers bundling options with electricity and internet 

When selecting a gas provider, you’ll typically choose between a standard retail contract (with government-regulated terms) or a market offer (with competitive rates and additional benefits). The retailers listed are some of the options available in Sydney. Other retailers may also service your area, and we don’t compare every provider or plan in the market. 

Choosing the Ideal Gas Plan 

Standard Retail Contracts vs Market Offers 

Standard Retail Contracts are regulated by the Australian Energy Market Commission (AEMC) and offer: 

• Government-set terms and conditions 
• Basic pricing without discounts 
• Protection under National Energy Retail Rules 
• Often higher prices than market offers 

Market Offers are competitive plans that typically include: 

• Discounted rates and promotional pricing 
• Fixed or variable rate options 
• Bundling opportunities with electricity 
• Additional perks like rewards programs 
• Retailer-specific terms and conditions 

Key Factors to Consider 

When comparing gas plans, focus on these essential elements: 

• Usage Charges (¢/MJ): The rate you pay per megajoule of gas consumed. This varies between providers and can significantly impact on your bill. 
• Daily Supply Charge: A fixed daily fee for being connected to the network, regardless of usage. 
• Contract Terms: Length of agreement, whether rates are fixed or variable, and any conditions for price changes. 
• Exit Fees: Charges for ending your contract early. Many providers now offer no-exit-fee plans. 
• Discounts and Incentives: Pay-on-time discounts, direct debit discounts, or bundling savings with other services. 

Arranging a New Gas Connection 

Getting gas connected to your Sydney property involves several straightforward steps: 

Step 1: Choose Your Gas Retailer 

Select a gas provider and sign up for a plan that suits your needs. Your chosen retailer will handle most of the connection process for you. 

Step 2: Application and Assessment 

Your retailer will liaise with the local gas distributor (typically Jemena) to arrange your connection. They'll assess whether your property needs: 

• A simple reconnection (if previously connected) 
• New service line installation 
• Meter installation 

Step 3: Connection Timeline 

Switching Retailers: Your gas plan switch usually takes effect on the date of your next scheduled meter read. This timing can vary depending on your distributor’s meter reading cycle. 

New Connections: If you’re moving into a new property, connection times depend on factors such as site accessibility, existing infrastructure, weather conditions, and scheduled maintenance. 

Step 4: Meter Installation and Testing 

A qualified technician will install or activate your gas meter and test the system for safety and proper operation. 

Comparing and Switching Gas Providers 

Sydney's competitive gas market means you can switch providers to potentially find better rates or service. Here's how the process works: 

Using Comparison Tools 

Online comparison platforms help you evaluate different gas plans based on: 

• Your estimated usage 
• Current rates and discounts 
• Contract terms 
• Customer service ratings 

The Switching Process 

Switching gas providers is generally seamless: 

• Application: Apply with your new provider online or by phone 
• Transfer Process: Your new retailer handles the switch with minimal input required from you 
• Timing: Switches typically occur within 2-10 business days 
• No Interruption: Your gas supply continues uninterrupted during the switch 

Managing Your Gas Plan 

Monitoring Usage 

Stay on top of your gas consumption by: 

• Setting up online accounts with your retailer 
• Reading your gas meter regularly 
• Understanding seasonal usage patterns 
• Installing smart meters where available 

Payment Options 

Most Sydney gas providers offer flexible payment methods: 

• Direct Debit: Often includes discount incentives 
• BPAY: Pay through your bank 
• Credit Card: Online or phone payments 
• Centrepay: For eligible government benefit recipients 

Cost-Saving Tips 

Looking to cut down on gas usage at home? Here are some practical strategies, consistent with advice from NSW Government energy efficiency programs: 

• Efficient Appliances: Choose high-efficiency gas appliances where possible. 
• Water Heating: Set hot water systems to around 60°C. 
• Home Heating: Aim for 18–20°C and use zone heating to warm only the spaces you need. 
• Cooking: Use lids on pots and match pot sizes to burners. 
• Bundling: Explore whether combining gas and electricity plans could offer additional discounts. 

NSW Government Rebates and Concessions 

NSW residents may be eligible for various energy rebates and concessions: 

Low Income Household Rebate 

Provides annual rebates for eligible low-income households. Applications can be made through Service NSW or directly with participating energy retailers. 

Family Energy Rebate 

Available to eligible families receiving Family Tax Benefit Part A. This rebate applies to both gas and electricity bills. 

Energy Accounts Payment Assistance (EAPA) 

Emergency financial assistance for customers experiencing temporary financial hardship. 

To apply for rebates: 

• Visit the Service NSW website 
• Contact your gas retailer directly 
• Provide relevant documentation proving eligibility 

Moving House in Sydney 

Disconnecting Your Current Property 

When moving, notify your gas retailer at least 5 business days before your move to: 

• Arrange a final meter reading 
• Receive your final bill 
• Avoid ongoing charges for the property 

Connecting Your New Property 

For your new address: 

1. Check availability: Confirm gas is available at your new property 
2. Choose a plan: Select a suitable gas plan for your new home 
3. Arrange connection: Your retailer will coordinate the connection 
4. Allow time: New connections typically take 2-5 business days 

Moving House Checklist 

• Notify current retailer 5+ days in advance 
• Compare plans for your new address 
• Check for any connection fees 
• Arrange connection date to align with move-in 
• Update your address with all service providers 

Gas Emergencies 

For gas leaks or emergencies in Sydney, contact: 

Jemena Gas Emergency Line: 131 909

Signs of a gas leak include: 

• Strong gas odour (like rotten eggs) 
• Hissing sounds near gas appliances 
• Dead vegetation around gas lines 
• Dirt or dust blowing from underground 

Emergency Actions: 

1. Don't use electrical switches or flames 
2. Turn off gas at the meter if safe to do so 
3. Evacuate the area 
4. Call the emergency line immediately 
5. Wait for professional assistance 

Final Tips for Sydney Gas Connections 

Regular Plan Reviews 

Energy markets change frequently, so review your gas plan every 6-12 months to ensure you're still getting competitive rates. New customer offers and market conditions can provide better value. 

Understanding Your Bill 

Learn to read your gas bill effectively: 

• Usage charges: Based on megajoules (MJ) consumed 
• Supply charges: Daily connection fees 
• Government charges: Network and environmental levies 
• GST: Applied to all charges 

Avoid Common Pitfalls 

• Don't ignore contract end dates—you may roll onto higher standard rates 
• Be wary of door-to-door sales tactics 
• Read all terms and conditions before signing 
• Keep records of all energy-related communications 

Take Action Today 

Getting your gas connected in Sydney is straightforward when you understand the process and make informed choices. Whether you're connecting for the first time or looking to switch providers, comparing your options can lead to significant savings. 

Compare a range of gas plans for your Sydney home at electricityprovider.com.au. We don’t compare every plan available in the market, but you can view options from participating retailers in one place.